Graffitishop.eu answers you!

Who are we?
Graffitishop.eu is an online graffiti shop, based on the famous "reallife" graffiti store of Henxs, Amsterdam. Henxs has been selling spray-paint since the early 90ies and has been selling graffiti-products online through henxs.com for quite some years now. Read more about our shop and the market. We treat all our customers with the loyality and respect as you know from our stores! And we are proud distributors of several big graffiti brands like: MTN, Molotow, Bombers Best, On the Run etc.

Why did you start Graffitishop.eu?
In short: because we wanted to create a better site for our customers. In long: because we wanted a more up to date version of the Henxs.com webshop. Bringing you more options to pay, better updated products, better updated product quantity, cheaper and faster shipping and some entertainment! Our customer's feedback is key.

Why should we order at Graffitishop.eu?
We have a big daily updated selection on stock, sharp prices, quick delivery and sometimes free delivery, lots of new products, and a quick personal helpdesk. If that's not all, we have really nice special offers and we always run another special offer for our big ordering customers!

What company do you use for shipping the orders?
We use our Premium DPD service, a quick and friendly delivery service.

Free shipping and special offers? Do you also ship to my country?
Yes! As a thank you for our customers we provide a free-shipping limit for some countries. If you are curious about our current special offer, please check it out here.

Check out the free shipping & shipping fees below:

Country	Shipping fee per 31kg	Free shipping starts from €
Austria	€ 15,80	€ 250,-
Belgium	€ 8,60	€ 100,-
Bosnia	€ 41,55	- Not yet available -
Croatia	€ 41,55	- Not yet available -
Czech Republic	€ 41,55	- Not yet available -
Denmark	€ 15,00	€ 130,-
Estonia	€ 41,55	- Not yet available -
Finland	€ 38,50	- Not yet available -
France	€ 18,95	€ 250,-
Germany	€ 9,00	€ 130,-
Great Britain (U.K.)	€ 15,95	- Not yet available -
Hungary	€ 41,55	- Not yet available -
Iceland	€ 72,50	- Not yet available -
Ireland	€ 42,50	- Not yet available -
Italy	€ 38,75	- Not yet available -
Latvia	€ 41,55	- Not yet available -
Liechtenstein	€ 18,75	- Not yet available -
Lithuania	€ 41,75	- Not yet available -
Luxembourg	€ 11,10	€ 100,-
Monaco	€ 22,95	- Not yet available -
Norway	€ 40,65	- Not yet available -
Poland	€ 41,55	- Not yet available -
Portugal	€ 42,50	- Not yet available -
Serbia - Montenegro	€ 41,55	- Not yet available -
Slovakia	€ 41,55	- Not yet available -
Spain	€ 38,55	- Not yet available -
Sweden	€ 21,40	€ 200,-
Switzerland	€ 18,50	- Not yet available -
The Netherlands	€ 8,40	€ 100,-

What about Track and Trace?
Once your order goes into shipment, we will provide you with full Track and Trace information.

What are the delivery times?
Shipping usually takes 2 till 6 business-days, after you payment has been received. 
Please use the modern ways of payment to speed up the order processing!

Do I need to sign for delivery?
Yes, this way we can make your order has reached it's destination.

Do you use discrete packaging?
Yes we try to make everthing look as usual as possible!

When I check the spray-paint colors, my favorite color isn't there!
To avoid disappointment, we remove colors when they are low on stock! Restocked products will appear in the newssection in the future.

Alright, I've have my shoppingcart filled, can I pay you in a safe way?
Yes you can, you can pay us safe and fast with 4 options:
1. iDeal (Dutch customers only)
2. PayPal Certified (All customers, with a secure checkout)
3. Bank-transfer (Plus-Girot, Swedish customers only)
4. Bank-transfer ( To one of our Dutch Banks, the old fashion way!)

The quickest way is paying us by iDeal or PayPal!

Is there something I should keep in mind when I make my Payment?
Please pay the correct amount of money and always include your Order ID in the payment details!

Help, I think something went wrong with my order!?!
Don't worry, fill in our Question about Orders form as detailed as possible or send an e-mail to: info@graffitishop.eu and we will help you out!

I have an expo, event, magazine or headliner you should know about!
Please mail all news, etc to: news@graffitishop.eu

Other questions?
Don't hesistate to send them to: info@graffitishop.eu
 
Technical product questions?
Ask our experts: knowlegde@graffitishop.eu